Ritu Grover

Founder

With extensive knowledge in the field of administrative outsourcing solutions, Ritu Grover started ‘The Global Helpdesk’ ,fondly called ‘TGH’, 2 decades ago. It was started to provide loyalty programs, lifestyle management, facility management services as well as solutions to corporate clients. Translating her ideas into reality, she built this empire and now TGH successfully provides integrated facility services to more than 300 top multinationals and companies across India.

Ritu has been honored with many awards as a successful entrepreneur including  appreciation and valued partner awards by many of her clients such as  CNBC,  AMEX , Airtel , DELL, Wipro etc. She is a business speaker, success coach, entrepreneur, and author of her upcoming business book ‘Thank God It’s Monday.’

A graduate in Arts and an accomplished Interior Designer, Ritu has travelled the length and breadth of the country with her parents as her father was serving in the Indian Army. “I was exposed to many cultures and can therefore adapt to any environment easily,” says Ritu.

She calls her parents her driving force and her biggest pillars of support. “From my father, I inherited a strong value system, discipline, punctuality and dedication. My mother is my best friend as she gave me the mantra of ‘never look back in life’ and I have stuck to that over my long years of entrepreneurship,” says Ritu.

It was shortly after the birth of her daughter in 1998 that she decided to diversify from her demanding interior designing profession to Facility Management and Concierge Services. Leaving the interior sites very late in the night, she used to notice that a large number of corporate employees were still at their desks desperately trying to meet deadlines and going through graveyard shifts. That was when she realized that the need of the day was an efficient assistant/genie services which could make lives simpler and get a work–life balance for the corporate employees. Thus, started a long journey and she went on to form The Global Helpdesk – now an established firm known for its expertise in facility management with operations across India. TGH offers integrated facility management services, from property consultancy to day-to-day operations including housekeeping services, building facility and maintenance of the companies with the help of its facility team who provide exceptional facility management results for clients by combining global market insight, broad services, specialized facility management expertise and premier technology, tools and resources since 1998.

Ritu says the only key to success is consistency and hard work. “Problems and roadblocks will always surface but most of these are within our control. What is important is to have a positive approach and lead from the front,” she says, adding that it is crucial to have excellent communication skills and it always pays to be punctual.

Ritu says her biggest achievement is the fact that she has been able to retain her clients for the last 22 years. With successful operations over the last several years, TGH provides facility management services to corporate houses at DelhiNCR, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata and Pune. The expansion plan of the company is to establish operations in tier 2 corporate and industrial hubs. Also on the cards is establishing international operations at Dubai, Sydney, and South Africa.

Recollecting an incident, Ritu says that one of her clients wanted to gift a very rare Siamese breed of pup to his wife on her birthday and they facilitated him by getting it from China. “It has been as bizarre as arranging a particular blood group in the middle of the night to even sourcing a very rare wine from Spain,” says Ritu.

Mission

TGH team will consistently make aggressive commitments and exceed customer expectations to deliver a truly global service. Passion is our overriding value. We believe in our line of business, there is no compromise.

Vision

Our vision is to create a global imprint by 2025 & add more to the bouquet of services we provide to our clients in order to address their needs & problems so that they can continue doing what they do best without having to worry about the rest.